Skip to Main Content

Quick Links to Library Resources

Finding your UofR Username and Password

Common error messages

310 Too many redirects

"This webpage has a redirect loop" ((net::ERR_TOO_MANY_REDIRECTS): there were too many redirects.

  • This error can usually be solved by clearing your cookies and restarting your browser.

401 Unauthorized and 403 Forbidden

  • This happens when you are trying to access a website that will only let certain people in.
  • They are usually password protected.
  • If you encounter this error, go to Quick Find to see if we subscribe to the resource.
  • If we do, Quick Find will give you a link to the correct place to login.

404 Not Found

  • This means that you have arrived at the correct website, but that the page you're looking for can't be found.
  • The page may have been moved to another location or deleted entirely. 
  • Alternatively, you may have followed an out-of-date or incorrect link or typed in the url incorrectly.

505 Bad gateway/service temporarily overloaded

  • This error message can be caused when too many people try to access a website at once.
  • The problem is temporary and the best thing to do is to try refreshing the page, or try again later.

502 Proxy Error

  • If you come across this error message on a few different websites, try using a different browser.
  • Or alternatively, close down the browser you are using, wait a few seconds, re-open it and try again.

E-resource access problems

If you are experiencing problems accessing:

  • a journal
  • a database
  • an e-book

Please complete this form.